The Importance Of Properly Processing An Insurance Claim
It is very important to know how to process a life insurance claim so that you don’t have to wait longer than you should to receive the money that’s rightfully for you. If you don’t have this money then you may not be able to pay for a proper funeral or burial. Worse off you may even have to temporarily fund it yourself. However if you understand the process then you will be able to get it in a timely matter and you may be able to get a large sum of money up front even if the policy states that it’s meant to be made in payments.
Someone should contact the life insurance company as soon as they’ve found out that the person has passed away. While they may be grieving it’s important to get the process started so that the funds aren’t delayed and the funeral can be paid for. It’s often best to contact an agent within 24 hours after the person has passed away. If you are unsure if the deceased had a life insurance policy then you will need to either ask other family members, the person in charge of the affairs or you may have to resort to calling local life insurance companies.
After you’ve notified the agent that the person has passed away you will then have paperwork sent to you or that you can pick up that needs to be filled out. The beneficiary doesn’t have to be the person to fill out the paperwork. However the beneficiary will need to be there to get the payment as well as to verify the claim. If any questions arise during the process of filling out the paperwork you should immediately contact the agent and get an answer so that you don’t delay the funds further.
You will now need to collect an original death certificate. This can usually be obtained from the coroner’s office but sometimes you can receive it from the funeral director as well. You will need to make copies of the death certificate to send to the insurance company as proof that the person has passed away. If the person held multiple life insurance policies then you will most likely need to send one to each company that they had it with. In some circumstances you will be requested to send them the original copy of the death certificate. Unless the company specifically asks for the original for a specific reason you should only send them a copy of the original. Most of the time a copy will suffice for the insurance policy. If you do accidentally send it to the company then you will need to either get it back from them or get another official original document.
You will then want to ask the life insurance company how the payment is going to be made. Each policy is different. Some policies will have a lump sum payment while others will be set up to distribute the money in payments. While this may be more convenient for the company it may hurt your ability to pay for the funeral. Most funerals are held within a week of the person’s passing. If the insurance company has not given the money from the plan before then you should get in contact with them and find out the status of the account.
Graham McKenzie is the syndication coordinator a leading South African Insurance information portal, which amongst others specialises in Car Insurance.
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